Q1: Are you factory or trader?
A: Yes, we’re manufacturer and we produce wheel loader, forklift, excavator,skid steer loader for 16 years. We own two factories in Qingdao and Qingzhou which cover more than 80,000㎡.
Q2: Do you have CE certificate?
A: Yes, our all machines are with CE certificate by TUV Rheinland.
Q3: What payment terms will you accept?
A: Normally we accept 30% T/T in advance and the rest according to the loading order copy and loading pictures. Payment terms remain flexible. If you have any needs, please feel free to contact us.
Q4: How long does it usually take for me to receive my machine?
A: The standard configuration only takes 25-35 days. Also depends on your quantity, configuration and engine you choose.
Q5: What delivery terms do you accept?
A: Most of the time we use FOB, CIF. And there are EXW, DDP, DDU, etc.
Q6: Do you accept me as your dealer to sell your machines in our local area?
A: Yes, we want to collaborate in this way. In order to provide customers with good service, we can also sell more machines in your local area.
Q7: Can the color and configuration of your machine be customized?
A: Yes, because we are a manufacturer and we have our own factory and engineers, we can make the configuration of the machine and the color you need according to your needs.
Q8: If I buy your machine, what services will you provide?
A: Our well-trained professional service team provides quality and timely service in a very friendly manner.
We have an Everun Europe branch in Germany, which is our spare parts warehouse and training center. We also have an after-sales team that can respond to your questions within 24 hours. In order to obtain a good customer experience, pre-sales content includes recommending suitable products based on actual conditions. All you have to do is let us know your needs.
Q9: Do you have quality testing before delivery?
A: Yes, all our machines are tested before being sent to customers.
Q10: I would like to order some special accessories that are not included in the quotation, can you make them?
A: Of course, we have accessory engineer team. They can design the accessories you need. Make drawings based on your needs and test feasibility based on traffic flow.
Q11: What is the minimum order quantity?
A: For sample orders, 1 unit can be ordered.
Q12: Does your machine meet our local emission standards?
A: For engines, we have EPA4 and Euro5 engines to choose from. All our machines are CE certified.
Q13: Do you have new machines?
A: We have a dedicated R&D team and launch new machines every year.